General Announcements

The Iterable Community Holiday Festival is Happening! Welcome to our third annual holiday celebration in the Iterable Community!  We truly love this tradition in the community - not only do we get to give the community a fun and festive makeover, but more importantly,  it gives us a chance to reflect on all that we accomplished over the last year and share what we’re looking forward to in the future. Big thank you for being here this week and for sharing! Take a look below for what you can expect and how you can win Iterable swag and prizes: LeaderboardFor each discussion that you actively participate in (as in contributing to the conversation, not just liking or upvoting), you will be awarded 5 points! The top 3 community members with the most points at the end of the Iterable Community Holiday Festival will win the top prizes. I’ll be updating the leaderboard daily so check back and see where you stand in the rankings! PrizesEvery day we will be raffling off prizes! If you participa

Hello friends! Whew! Have we been busy in Education Services! We are getting close to the finish line for moving Academy from our current LMS host, Learn Upon, to our new home in SkillJar! The Monthly Snippet just went out with a few key highlights, so we hope you were able to read through that! We will be moving all of your historical course completions to the new space in the next two to three weeks weeks. Anything completed after that will be synced after launch on January 3rd- we want to make sure you get credit for all your completed courses! :) New course release announcement! Deliverability Scenario: Pre-Launch Panic was just released this week. This is a new format where you walk through a tricky deliverability scenario and try to find the correct answer to solve the problem. We hope you enjoy! As always, ping us for any questions! We have more updates coming soon about our Q4 virtual instructor led training session that is coming up. Stay tuned! Iterable Education Services

For the list import process described here: https://support.iterable.com/hc/en-us/articles/115000770906-Importing-User-Lists-Can this be automated via the API?

Hello Friends! Did you know Academy is moving? We've had a great stay with our old learning management system, LearnUpon- but the time is now to change! We are moving Academy to the SkillJar LMS platform and are most of the way complete with our implementation. We plan to launch the new space on January 3rd. We are moving to provide you with a more intuitive, easy to use space, and to help our team have a scalable content management space as our education program grows. We couldn't be more excited! Things to look forward to : SSO: If you're logged into your Iterable Org, you'll be able to navigate to the new Academy seamlessly! Direct posting of courses completed and Certifications completed to LinkedIn! SkillJar has a native LinkedIn integration so you can share your accomplishments with your industry. New roles based paths, and an ALL NEW Foundations learning path and Certification. The legacy Foundations learning path courses will be moved over to the new platform. We are doing this

Greetings Iterable Community,Today, we will be releasing a new update to Messaging Insights that will offer support for viewing and comparing campaign performance across more than 1 message medium at a time.With new multi-medium support, customers now have even greater flexibility in monitoring, comparing, and discovering key performance trends across message medium (ie: email + push + SMS)  all in a single view. What Are the New Changes?Message Medium Selection Field - now offers customers a drop down of available message mediums to select from. Customers can select 1 or more than 1 medium at a time and results will dynamically update upon selection criteria. Decoupled “Overview + Campaigns” View - the default view of campaign results now shows an expanded view of overall performance widgets based on the filter criteria selected as its own tab called “Overview”. Campaign results are available in a separate tab called “Campaigns”. New Data Visualization View Layout - now offers color-c

Greetings Iterable Community,Due to the recent changes from Apple Mail Privacy Protection feature, released as part of their iOS 15 on September 20th, 2021, open rates for end users using iOS 15 will no longer be a reliable benchmark for measuring engagement. This is due to Apple obfuscating open metrics by generating an open regardless of a user’s activity to help improve protect user’s privacy.   As a result, Send Time Optimization (STO) will be impacted as email open data is incorporated into our AI machine learning modeling to make predictions. To prevent customer’s end user’s open rates from being over inflated and retain the accuracy of our STO predictions, we will be filtering  ‘userAgent == Mozilla/5.0’ from STO predictions  for email campaigns and removing any false-positive opens matching this user agent dating back to September 1st, 2021. To summarize, to retain the accuracy of send time predictions and correct over inflation of open rates, the user agent ‘Mozilla/5.0’ for i

Hello and happy Wednesday! As we close our the quarter and near the end of October, we wanted to share with you a few updates in Academy! Holiday Deliverability Recorded Live Training: If you missed our live training event a few weeks ago, you can watch the recorded video within this course in Academy. You'll learn from Iterable experts all about holiday deliverability best practices, what to do and not do, and how to be proactive in your approach. We hope you enjoy it! Academy is moving! We are in the process of moving Academy to our new learning management system, hosted by SkillJar! We plan to launch the new space on January 3rd, so stay tuned! Iterable Education Services

Hello Community! I’m pleased to share an update about Iterable mobile! This month, we’ve enhanced push notification controls in line with iOS 15 changes as well as released the first of our SMS Link Shortening & Click Tracking add-ons. Check out the details below: iOS 15 Push Interruption Levels iOS 15 brought changes to push notifications and our new controls ensure you can quickly adapt to these changes. Now you can choose the right level of urgency for your push messages. UTM & Custom Parameters for SMS Last quarter, we launched SMS Link Shortening and teased out coming functionality. Today, we’re happy to introduce UTM & Custom Parameters for SMS! Here’s what's included: * Enable Google Analytics URL tracking for SMS shortlinks—toggle this tracking on just like you do with email templates! * Enable custom link parameters for SMS shortlinks—add any number of URL parameters and your desired keys and values for each! * Auto-append tracking links to SMS messages & campaigns—no more h

Today, we’re extremely proud to announce that we have surpassed $100 million ARR! Crossing the $100 million ARR mark comes on the heels of our $200 million Series E funding round in June and underscores our continued disruption of the $25 billion global marketing automation market. This is an incredible moment for our team, investors, stakeholders and for you — our community. It’s a testament to our hard work and dedication establishing deep, authentic, and long-lasting connections with customers. Check out our latest blog post to learn more about this memorable milestone, and what this means for Iterable’s future.

October Events & Webinars Festival of Marketing Virtual Event A flagship event for marketers, presenting the ins-and-outs of cross-channel marketing best practices and how to find success in a constantly evolving field. 👉Register Here Iterable + Snowflake Webinar: The Data Differentiator: How Unified Data Unlocks Business Insights Join us and our friends at Snowflake as we chat about the importance and evolution of sharing data, and how data unification can result in a more comprehensive view of your customers and pave the way for new marketing possibilities and business insights. 👉Register Here Webinar on-demand: The State of Mobile Marketing Join us as we team up with our friends at Twilio to explore the latest mobile marketing trends shaping our work as marketers, lives as consumers, and the massive opportunities they hold for our brands. 👉Watch on-demand here

Hello there! The Academy team has a few new announcements for you! This week we released the Snowflake Data Sharing course in line with our early access offering of the integration in the platform. In this course you can see details about what the integration involves, what data is shared to Snowflake, and some take-home resources. Were you unable to attend our live training event yesterday on Holiday Deliverability? Or maybe you want more practice? Today we released the Academy course for this event, which you can access here Happy learning! Iterable Education Services

Greetings Iterable Community, Access to data plays a critical role for businesses and the customer experiences they create. At Iterable, our goal is to empower marketers by unifying data, making it easy to activate and deliver the data flexibility needed to unlock its full potential. That’s why we are proud to announce a new partnership with Snowflake and early access of Snowflake’s Data Sharing for eligible customers*. Snowflake Data Sharing enables mutual customers to securely share and access valuable Iterable-generated first-party user data directly within their Snowflake account, giving organizations reliable and secure access to shared data in a frictionless way. Built for the cloud, Snowflake’s architecture makes it easy for businesses to join their Iterable campaign event data with other Snowflake data to gain a more comprehensive view about their customers and transform data into new, valuable business insights. Snowflake’s unique data sharing architecture eliminates the co

Hello and happy Wednesday! How is it October already? We are ready for fall and have some exciting updates to share. Next week, on Tuesday October 5th at 9 AM PST, we will be hosting a FREE live customer training event, all about Deliverability! Details: _Holiday Deliverability: Making Your List, Checking it Twice _ Register at: https://register.iterable.com/vilt-deliverability We also have a new course that was released, titled : Ask an Expert Series: Expanding Past Transactional with SMS. We speak with Senior Strategic Services Consultant Lisa Parsell about being strategic with your SMS marketing efforts, and she even gives some great examples of how some other Iterable customers have leveraged this mobile channel. Course link Happy learning! Iterable Education Services

delivery.com is hiring a Retention Marketing Manager! This person will work closely with the rest of the Marketing team, as well as Product, Tech, Sales, and Customer Service, to engage and retain our customers and drive increased order volume across our platform. delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, grocery stores, wine and spirits shops, laundry and dry cleaning providers. Check it out and apply! https://deliverydotcom.theresumator.com/apply/coUhdGxTBd/Retention-Marketing-Manager

Greetings Iterable Community, Good news! We have released a new event history summary addition to the User Profile that will allow you to see a holistic overview of your interactions with a single user. Featuring new customizable event filters and date picker, data visualizations, and improved sorting capabilities, you can now easily visualize all of the actions a particular user has taken over time and gain deeper insights about your customers. This new complementary overview page can be found on the existing Event History tab within the User Profile. This page will not replace the existing Event History page, but offer an optional enhanced view for you to open for any individual user. In order to access, an Iterable user must have the “user profiles & data” permission enabled to view the new summary. New features will include: Customizable event filters and date picker options Real-time dynamic distribution pie chart of aggregate event summary results Improved sorting capabilit

Hello! Have you been thinking about your plan for the Apple iOS 15 update that is coming on September 20th? Well, we've got you covered! Today we launched the course _Apple iOS 15 Update_ (click the course <-- to be taken directly there!) which walks you through the key takeaways for the release as well as actions you can take in Iterable to prepare. We've also added 2 downloadable resources that you and your team can keep for reference. As any other updates are shared by Apple we will update the course, so check back each week! Happy learning, Iterable Education Services

Oh hello there! Dang, it's been busy here on the Education Services team! We've published 3 new courses in the last two weeks. Here they are! _Getting to Know Us_ - An early-release course that will be part of our new Foundations learning path, released later this year! _Finding Your WayThrough Iterable_ An early-release course that will be part of our new Foundations learning path, released later this year! _Ask an Expert Series: Overview Pages & Foldering_ - Auora , the next generation of Iterable's user experience, is underway and this course walks you through some of the latest updates to the Iterable UI that will make your work in the platform a breeze! Happy learning! Iterable Education Services

It's September 1st and that means that Autumn is close upon us! We've got some important updates for you, take a look! Recently added courses: *Iterable & GDPR * Introduction to Mobile Coming soon... * Intro to Iterable: Iterable & You: this week! (early release: part of new Foundations learning path) * Intro to Iterable: Finding Your Way Through Iterable: this week! (early release: part of new Foundations learning path) * Ask an Expert Series: Overview Pages and Foldering: September 9th * Integrating Iterable with Snowflake: October 5th As always, reach out to us any time at academy@iterable.com - Iterable Education Services

Sunday is a venture-funded, Boulder-based startup reinventing the lawn and garden space through a lens of e-commerce and AI technology. They are looking for a CRM Manager to report to the Head of CRM and who will own the communication strategy for Sunday, primarily through email to start. Learn more here and apply now!! Located in LA, California, or Partial remote option. https://www.linkedin.com/jobs/view/2698440606/?alternateChannel=search&refId=SX86kqjanKVrINimm9ELlw%3D%3D&trackingId=WpacWpwmt1g%2B%2BvVgRA4qcA%3D%3D

Hello there! Have you always wanted to learn more about the GDPR law and how it applies to you in the Iterable platform? Well today is your lucky day! This week, we released _Iterable & GDPR_ , a course that walks you through what GDPR is, and how Iterable helps you stay compliant. You'll learn how to make several different API calls that can help you adhere to 'right to be forgotten' requests and 'right of access' requests. Check it out today! https://iterable.learnupon.com/catalog/courses/1260653 Have a great week! Iterable Education Services

Hello there and happy Wednesday! Did you know that we have over 50 courses in Academy! If you are a new user you get auto-added to The Foundations learning path, but we have so much more! To explore other courses and resources, just click Catalog from the drop down menu in the upper left of your main page. Then, simply browse or filter by your preferences. Explore something new, today! https://iterable.learnupon.com/catalog/courses Iterable Education Services Team

Calling all Iterable Customers! We are thrilled to announce that submissions for the Iterable Expie Awards are officially open! The Iterable Expie Awards recognize and celebrate customers that are leveraging Iterable to power world-class customer experiences. From extraordinary customer engagement to authentic, empathetic connections, Expie Award nominees and winners raise the bar for marketers all over the world. If you have an inspiring Iterable story to tell, we want to hear it. From the team of all-stars delivering cohesive cross-channel experiences, to the customers that made the switch to Iterable and have an inspiring story to tell. We want to celebrate all of your hard work and accomplishments! Don’t miss your chance to be recognized among the best in the business, the deadline to submit is Friday, September 17th. 👉Submit your application here!👈

Hello ! We have been creating more content for our Mobile users, and we recently released a brand new course titled _Introduction to Mobile_. This course will be part of our new _Intro to Industry_ segment of the Foundations learning path that we will release later this year. Get excited! Here is the LINK to the course if you'd like to register. Happy learning! Iterable Education Services

August Events and Webinars Check out where we'll be this month: 👉Learn to Lead a Digital Transformation from a Master Marketer Who’s Done It Before👈 About the Webinar: Digital transformation is the buzz phrase of the decade. But few know how to do it, and even fewer have measurable financial results. Swan Sit was the Global Head of Digital Marketing at Nike, Estée Lauder, Revlon, and Elizabeth Arden. She will take us through a case study of when digital transformation works, leading a global cosmetic company through a turnaround that resulted in acquisition, and the steps and components needed to execute a transformation journey. She will also take us through recent trends and changes that continually affect our digital transformation roadmaps, like data, privacy and platforms. Marketing is fundamentally about people. But only when we understand the channels and platforms that reach our consumers, can we meet them where they are. Consumers are already there – it’s time for the

The Olympic Games’ Opening Ceremony is a chance for the host country to show off its incredible culture, introduce themselves to competing countries and the world, and set the tone for the rest of the games. As marketers, we all know the value of a first impression. A welcome campaign is the first impression a company makes on a new customer, and makes or breaks the mood of the future brand-customer relationship. In the spirit of firsts (in marketing), share screenshots of your welcome or onboarding campaign. Don’t have one? Share one of your favorites from another brand, one that really stood out to you! How to Participate: In the spirit of first impressions and introductions, 👉 show-and-tell us about one of your favorite onboarding or welcome emails. 👈 I'll go first: > I love online shopping. But what I love more is online sustainable shopping. Reformation’s welcome email is minimal, visual and quippy. They introduce their brand’s commitment to diversity, sustainability a