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  • 338 Topics
  • 700 Replies
338 Topics
T
Thien Nguyen
posted in Iterable Platform
Add more fields to Signup form

Heya! Just have a quick question Is there a way to add more fields to this sign up form? Like "first name" and "last name"?

233
S
1 day ago
L
Luke Harrison
posted in Iterable Platform
Pulling event data to Data Warehouse

Hi allWhat's best practice to export user-level data to a cloud data warehouse?I can see you can export user events via the API (/api/export/userEvents) but this requires iterating through all user events, and I can't see a time filter - so would have to export all data each data and merge into destination.You can also export campaign data but this is too high level. We need event data at a user level, but only want to export new data each day.ThanksLuke

593
M
17 days ago
J
justinfundrisePlaza Newbie
asked in Iterable Platform
How to get userID's in a list

I am looking to use the Iterable API to get all userId’s in a static list. I can see in the documentation there is a parameter for preferUserId. When I send a request, I get email’s back regardless of if preferUserId is set to true or false.  I am wondering if there is anyway to get back userId’s rather than emails from the api/lists/getUsers endpoint?https://api.iterable.com/api/docs#lists_getLists_0here is my example request: https://api.iterable.com/api/lists/getUsers?listId=391&preferUserId=true

182
M
17 days ago
A
avrumPlaza Newbie
asked in Iterable Platform
How can i determine if a given user has been added to a specific journey?

I’m troubleshooting an issue where a user did not receive an email that they should have. When I inspect this user’s events, the emails definitely were never sent (so it’s not a case of the emails landing in spam). These emails are sent as part of a journey, and this journey is triggered by a specific event. When I inspect the user’s event history, I see this even was, in fact, triggered. To investigate what happened, I want to determine if this user was, in fact, added to the journey. And, if so, I want to be able to track their progression through the journey to determine where they exited -- since they evidently didn’t reach the point where the email is sent. How do i accomplish this? I’ve poked around the interface and I can’t figure it out.  Thanks for your help!

293
M
17 days ago
D
dhcrusoePlaza Newbie
asked in Iterable Platform
Using Google Fonts as a custom font

Hi there: In order to match our brand guide, our content authors need to use a Google Custom Font within the drag & drop interfaces. From a technical angle, I’ve been modestly successful using code included in the <head> of the file, but this won’t be a workable solution for the fully-GUI version of how our editors author content. Therefore, the Iterable/built-in font customization option (wituin the UI) is likely the best scenario. However, it doesn’t seem to allow for Google Fonts to be imported directly from the Google Font URL. My questions are: 1 - Has anyone successfully used the Google Custom Font within the GUI version of the font customizer? If so, which URL did you provide it? 2 - Alternatively, we can host the font on our servers and serve the font URL. However, question: what format is Iterable expecting - or can it handle? For example, .WOFF? This would help us understand how to configure our settings such that they work with the Iterable UI. 3 - Any other tips/t

291
cheskararang
29 days ago
D
Dina McClellandPlaza Explorer
posted in Iterable Platform
Feature request: More easily update live campaigns and sandbox environments

It would be great to have a way to more easily “push” updates out. Right now it is very manual. Our use casesWe maintain our templates as a source of truth for updates. That way we can proof and test them internally before setting them live, even when small updates are made. Once the template is updated you have to manually update it in any live campaigns. Would love to be able to “save and update select campaigns” We use our sandbox environments to test comms related to new feature launches or feature updates. It is great that we can now clone things across projects but it would be great if there was an easier way to maintain what is live between the sandbox and production projects without having to clone across projects and then make manual updates each time.

101
Deja
1 month ago
Alexis Mencos
Alexis MencosPlaza Newbie
asked in Iterable Platform
Add to Calendar button for appointment reminders

Hi - Does anyone know of a way to add an ‘Add to Calendar’ button to email templates for appointment reminders? This would be part of a reoccurring journey triggered by appointment data.I know there is a litmus/eventable option but these can not be made a recurring event and needs to be adjusted manually each time.Looking to add something like this  

7613
N
1 month ago
M
mtucker@taxslayer.comPlaza Newbie
asked in Iterable Platform
Frequency Management with Users in Multiple Journeys

We have the potential for user to be in multiple journeys at once. I am trying to figure out the best solution for holding a user at a tile if they have recently gotten an email from us (say the last 6 hours) and delaying the send, not skipping it entirely, which is what the Frequency Management settings currently would have it do. We want to avoid a user getting multiples emails from us in a short period of time, but we also want to avoid the user not getting the email all together.2 options we’ve considered - “Yes/No split” to check for email sends in last 6 hours and adding a time delay for another 6 hours before sending the email.  Creating a Dynamic List of email sends in the last 6 hours and adding a “Wait Step” to check that a user is no longer apart of that list.Is there another option I’m missing or does anyone have a better solution they’ve used in a similar scenario?

225
drakeballew
1 month ago
B
Bill Tsouvalas
posted in Iterable Platform
Iterable Email Template variables

Hi Users,I am not able to send new line breaks in template variables.for example I have an Email Template :Hi Users, here is the description : {{descriptionText}}So, how can I send a new line break in the descriptionText variable? Currently if I send a new line break then it ignores it in the Email sent.descriptionText :  Lorem Ipsum has \\r\\n been the industry's standard dummy \\r\\n text ever since the 1500sand after sending the email the content was coming in a single line (without line breaks) : Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.Can anyone please check and let me know? How can I add line breaks when sending data in template variables?

331
M
1 month ago
P
paigehendyPlaza Newbie
asked in Iterable Platform
Using specific time frame to determine a customer's treatment

I am trying to set up a journey to send a specific email treatment if that email is being sent Tues-Thurs between 11am and 4pm.For context, we have a new chat function that we are testing on our website that we want to send people to via a link in an email, however, our agents are only able to monitor this chat Tues-Thurs between 11am to 4pm. So if a customer is set to receive that email outside of that time frame, we want to send the regular email that does not direct them to our chat function. Does anyone have experience with sending a different treatment during specific time frame? I have not found a solution with the support team so I thought I would see if anyone has experience with the same type of thing. Thanks!

274
drakeballew
1 month ago
Ryan Shields
Ryan ShieldsPlaza Newbie
posted in Iterable Platform
Feature Request: Line height as an integer

It would be nice to have line height as an integer in the content properties as opposed to four static values. There are times when overriding these would save the headache of needing to export, create custom HTML, then edit that block to accommodate the line height spacing you are after.

131
Deja
1 month ago
L
luismiguellsPlaza Newbie
asked in Iterable Platform
Is it possible to fetch all the users?

I’m trying to fetch all the users in a project, but I’m reading the API’s documentation and there isn’t an endpoint related to fetch all the users in an account. Does anyone know if there is something like that? Or is there a way to create an export or report with the API? Thanks!

515
L
2 months ago
M
Mark ElmerPlaza Newbie
asked in Iterable Platform
Custom Event data in Attribute split tile?

When creating a journey, is there a reason why the data from the triggering custom event is available to select in the Attribute split tile?It behaves identically to the yes/no split tile but instead allows for multiple paths, instead of just two.I’m going to have to use 10 yes/no split tiles instead of 1 attribute title in the journey that i am currently making.Please can you add the functionality to your roadmap if it isn’t already on there? I feel like the majority of the time that I would want to use an attribute split tile, I would want to customise it with the triggering event data.Thanks

362
M
2 months ago
Steph_Wilson
Steph_WilsonPlaza Newbie
asked in Iterable Platform
Help Needed: Creating a Thumbs Up/Thumbs Down Survey in Email Footer

Hello- I’m looking to add a simple thumbs up/thumbs down survey to the footer of my emails, but I’m not sure about the best way to implement it with the tools I have: Digioh, Qualtrics, and Iterable.Specifically, I’d like to:Add a survey or feedback widget in the email footer. Track responses (thumbs up or down) and ideally have them automatically feed into a reporting system. Keep the survey quick and easy for the recipients, without requiring them to leave the email. Has anyone implemented something like this before with these tools? What are the best approaches to set this up and collect responses efficiently?Any tips or advice would be greatly appreciated! ✉

311
drakeballew
2 months ago
L
lbudgePlaza Newbie
asked in Iterable Platform
Iterable in-apps / bottom sheets

Hi Iterable community! We’re relatively new to the platform and setting up various in-app templates. While the bottom sheet satisfyingly appears with a quick animation from the bottom of the screen, as you can see we're left with a hole between the sheet itself and the bottom of the screen. It appears that the HTML code we used to produce such design is correct, and we're now wondering if there's a way to fill that gap. Anyone else had this issue? Would also be keen to connect with anyone from the Iterable community for journey/campaign setup and in-apps - would be great to learn and share tips! (As you know, it takes some time to get up to speed with the platform!) Thanks :)  

573
adrian.gray@wolt.com
2 months ago
K
Katharina MessnerPlaza Newbie
posted in Iterable Platform
Dismissing an In App by clicking outside?

Has anyone found a way to dismiss an In App by tapping anywhere outside the in app space?

181
adrian.gray@wolt.com
2 months ago
L
luismiguellsPlaza Newbie
asked in Iterable Platform
Pulling all the subscriptions data into a data warehouse

I’m trying to figure out the best way to pull all subscription data, but we see that the API doesn't have any GET method to do this like for users or campaigns. Is there a way to pull subscriptions? Here is the link of the subscriptions’s API endpoints list: https://support.iterable.com/hc/en-us/articles/204780579-API-Overview-and-Sample-Payloads#subscriptions

363
drakeballew
2 months ago
P
PaulaRVOPlaza Newbie
asked in Iterable Platform
Where are the templates from a created campaign stored

I noticed when creating a campaign, a template is created, but when I go to the template section, I do not see my template?  The only time I see my templates is when I create the template first.  Is it good practice or necessary to create a template before creating a campaign?  Or if its not a reusable template is it best just to create a template when creating a campaign?  Thank you in advance for any advice. Paula 

404
Deja
2 months ago
T
TenTops
asked in Iterable Platform
Handlebar in webhook

Context: I have this handlebar for an email snippet:  {{#ifLte counter 1}}{{#ifContainsStr service.primary.eligible "VAC"}}  {{#not service.primary.enrolled "VAC"}} {{#assign "counter"}}{{math counter '+' 1}}{{/assign}}{ HTML content  for snippet 1 }{{/not}} {{/ifContainsStr}} {{/ifLte}} {{#ifLte counter 1}}{{#ifContainsStr service.primary.eligible "NSE"}}  {{#not service.primary.enrolled "NSE"}} {{#assign "counter"}}{{math counter '+' 1}}{{/assign}}{ HTML content for snippet 2 }{{/not}} {{/ifContainsStr}} {{/ifLte}}Question: I am creating a webhook on Iterable that will catch the clicking events of these snippets and I am not able to pass the handlebar code onto the Webhook body as JSON….. Does anyone have any experience doing similar to this and help me how to create the webhook to catch the events?  

552
drakeballew
2 months ago
G
gloriaaltPlaza Newbie
asked in Iterable Platform
Journey triggered with custom event: incorrect entry time

The journey is set up to trigger when a custom event occurs, but users entered the workflow not based on the event occurs time, but the time when the event is synced to Iterable.eg.In the user’s Event History view, this customer event occurred at 8/01/2024, 1:21 PM. The custom event is synced to Iterable everyday at 4:49 PM This user entered the Journey 4 days ago at 4:49 PM The journey is turned on 4 days ago, and this user should not have been added to the journeyIs there any way I can fix this? One way I am thinking is through dynamic list, but wondering if it can be fixed with the current set up.

553
drakeballew
2 months ago
D
Diksha036Plaza Newbie
asked in Iterable Platform
Add Mirror Page link/View in Browser link in html

How to add Mirror Page link/View in Browser link in html

181
D
2 months ago
A
Alvin NguyenPlaza Newbie
asked in Iterable Platform
How to do a happy birthday journey

Sorry this might be a newbie question, but I couldn’t figure out how to do a happy birthday to a user. We have 2 fields, 1 is date_of_birth in date format YYYY-MM-DD, 1 is month_of_birth which is in number format.The part I’m stuck at is that I’m trying to use segmentation to create a segment contains users that birthday is today, but Iterable checks for exact match for the date including the year, so even if the day and month match, but the year doesn’t match (so lets say this year is 2024, but user birth_of_date is 1996-10-23), then it cannot segment.So in general, what would be the suggestion for me to do a birthday journey/workflow if I have a field containing user’s birthday in my data. Thanks.

522
A
2 months ago
S
Steven ParkPlaza Newbie
posted in Iterable Platform
SVG in HTML Content Block

Has anyone had any experience in adding svgs to the HTML section within a content block? When i have tried it, it seems to strip out the svg code and leave just the style tags and classes. Can it be done in the HTLM content block or does the whole email need to be built using HTML?

392
A
3 months ago
Gregoire Fournier
Gregoire FournierPlaza Newbie
asked in Iterable Platform
Has anyone started a custom subscription preference center? Any learnings or recommendations?

I’m considering the creation of a custom preference center for our users to control which subscriptions they want and do not want to keep receiving. I’m curious to hear if anyone that has already gone through the process has any tips, tricks, ideas, learnings and or recommendations on how to approach this.

1085
E
3 months ago
D
dhcrusoePlaza Newbie
asked in Iterable Platform
Question: variable comparison in journey logic

Hi there! We’ve moving into Iterable and working to create/recreate journeys we had elsewhere. And… we’re getting caught on how to compare variables within Journey elements. For example: We have a journey workflow that begins when an event (actionGetStarted) occurs. The actionGetStarted has an ID (actionGetStarted.id). Once the workflow has complete, we send that workflow into another. Ideally, if a person has not taken an action with X days (which results in actionSubmission event, with actionSubmission.actionId) then we’d send them a reminder. Using the various blocks, like yes/no, hold until, etc., I see we can check against one of those two -- for instance, I can select actionGetStarted.id from the incoming journey event - but I have no way to designate that it should check for the second item, which is actionSubmission.id, given that the input box is checking for plaintext. Is there any way/means to use that second box as an event comparator? Thanks! 

442
D
3 months ago

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