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Unanswered questions

45 Topics
Gregoire Fournier
Gregoire FournierPlaza Newbie
asked in Iterable Platform
Has anyone started a custom subscription preference center? Any learnings or recommendations?

I’m considering the creation of a custom preference center for our users to control which subscriptions they want and do not want to keep receiving. I’m curious to hear if anyone that has already gone through the process has any tips, tricks, ideas, learnings and or recommendations on how to approach this.

2
jeanette_iterable
1 day ago
T
TenTops
asked in Iterable Platform
Handlebar in webhook

Context: I have this handlebar for an email snippet:  {{#ifLte counter 1}}{{#ifContainsStr service.primary.eligible "VAC"}}  {{#not service.primary.enrolled "VAC"}} {{#assign "counter"}}{{math counter '+' 1}}{{/assign}}{ HTML content  for snippet 1 }{{/not}} {{/ifContainsStr}} {{/ifLte}} {{#ifLte counter 1}}{{#ifContainsStr service.primary.eligible "NSE"}}  {{#not service.primary.enrolled "NSE"}} {{#assign "counter"}}{{math counter '+' 1}}{{/assign}}{ HTML content for snippet 2 }{{/not}} {{/ifContainsStr}} {{/ifLte}}Question: I am creating a webhook on Iterable that will catch the clicking events of these snippets and I am not able to pass the handlebar code onto the Webhook body as JSON….. Does anyone have any experience doing similar to this and help me how to create the webhook to catch the events?  

1
Heather Spoelstra
1 day ago
D
dhcrusoePlaza Newbie
asked in Iterable Platform
Question: variable comparison in journey logic

Hi there! We’ve moving into Iterable and working to create/recreate journeys we had elsewhere. And… we’re getting caught on how to compare variables within Journey elements. For example: We have a journey workflow that begins when an event (actionGetStarted) occurs. The actionGetStarted has an ID (actionGetStarted.id). Once the workflow has complete, we send that workflow into another. Ideally, if a person has not taken an action with X days (which results in actionSubmission event, with actionSubmission.actionId) then we’d send them a reminder. Using the various blocks, like yes/no, hold until, etc., I see we can check against one of those two -- for instance, I can select actionGetStarted.id from the incoming journey event - but I have no way to designate that it should check for the second item, which is actionSubmission.id, given that the input box is checking for plaintext. Is there any way/means to use that second box as an event comparator? Thanks! 

2
D
1 day ago
L
lbudgePlaza Newbie
asked in Iterable Platform
Iterable in-apps / bottom sheets

Hi Iterable community! We’re relatively new to the platform and setting up various in-app templates. While the bottom sheet satisfyingly appears with a quick animation from the bottom of the screen, as you can see we're left with a hole between the sheet itself and the bottom of the screen. It appears that the HTML code we used to produce such design is correct, and we're now wondering if there's a way to fill that gap. Anyone else had this issue? Would also be keen to connect with anyone from the Iterable community for journey/campaign setup and in-apps - would be great to learn and share tips! (As you know, it takes some time to get up to speed with the platform!) Thanks :)  

2
Heather Spoelstra
5 days ago
Alexis Mencos
Alexis MencosPlaza Newbie
asked in Iterable Platform
Outlook Distortion - Logo Snippets

Has anyone else experienced issues with emails being distorted when received in Outlook? I have logo images stores in a snippet so that I can build a master template and each client will see their respective logo. This works perfectly unless the email is being received in Outlook. Does anyone have a solution to remedy this issue? Using images on the template builder rather than a snippet would not be sustainable long term as that would require a separate template per client rather than utilizing the snippet feature.  Thanks!

1
Heather Spoelstra
5 days ago
S
Stacey WirtjesPlaza Newbie
asked in Iterable Platform
Snippets | Show text when field has data, otherwise don't

I'm trying to get a line of text to show if there is something, anything, in the data field for couponDescription, and not if the field is "". I've got it working if I specify the coupon name but have not been able to get it working based on something or nothing without having to specify the text. Is this possible? Any help is appreciated :-) "couponDescription": "10% OFF up to $30.00",{{#assign 'newlocale'}}{{country}}-{{locale}}{{/assign}} {{#or (eq locale "zh_CN") (eq locale "zh_TW")}} {{#assign 'newlocale'}}{{country}}-zh{{/assign}} {{/or}}​​​​​{{#lookup trans newlocale as |lang|}}{{#assign 'SubCoupDisc'}}{{lang.[Subscription Coupon Disclaimer]}}{{/assign}}{{/lookup}}{{#assign 'isCoupon'}}N{{/assign}}{{#eq couponDescription "10% OFF up to $30.00"}}{{#assign 'isCoupon'}}Y{{/assign}}{{/eq}}{{#eq isCoupon 'Y'}}{{{defaultIfEmpty SubCoupDisc '*Your accepted discount code will be applied to your first monthly subscription subtotal at the time your order is processed for shipment.'}}}{{/e

1
S
2 years ago
H
Hannah Estes
asked in Iterable Platform
Is it possible to add column variations within the same row?

Hi all! I'm trying to find a way to add two images side-by-side within the same row that I have a single column of text. It doesn't seem like Iterable's builder is conducive to that type of design layout, has anyone found solutions or workarounds to this in the past?Basically this is what I'm trying to build:Like seen above, I want to be able to place 2 logos side-by-side and have single-column text directly below that in email headers. The reason I want to do this in the same row is because I've been utilizing the "Row background image" feature (like I've done above) to add in an image as a header background.Anyone have any ideas? I'm very new to the iterable builder and an HTML beginner, so any and all suggestions are welcome. Thanks in advance!

1
O
2 years ago
D
Dina Sharara
asked in Iterable Platform
Examples of custom designed email templates

Hi there! I'm new to Iterable and hoping to get some tips and examples of custom designed email templates so I can get a better sense and idea of the types of things that can be accomplished within the platform. Does anyone have any examples they can share? Thanks!

1
W
2 years ago
L
Loreal Allen
asked in Iterable Platform
Is anyone having an issue with links in emails?

We are experiencing links in our emails. This just happened today, we've had no previous issue before today. All links work within iterable testing but links break when email is sent. Any advice?

1
W
2 years ago
A
Arash Amini
asked in Iterable Platform
Daily Emails For 1st Week?

Hi All, I'm about to setup our company's initial marketing automation. My question is this: has anyone sent an initial onboarding sequence that's daily, for 1 week?Thanks kindly,Arash

1
K
2 years ago
Y
Yvette WangPlaza Newbie
asked in Iterable Platform
Has anyone used Catalog in an event triggered journey?

So we're wanting to try catalog out, but only if it's able to pull items based on id numbers passed by the triggering Custom Event.For example:Custom Event: shopItemViewedwith shopItemViewed.recommedProductId[array]and we want to use Catalog in an email where we use the "recommendProductId" to bring in the properties of that matching CatalogKey item (like price, name, etc.)Has anyone been able to do something like that?Thank you for your help!

1
E
2 years ago
A
Andrew Chen
asked in Iterable Platform
How are Open Rates Monitored and Collected?

Hi Iterable Community!I'm currently analyzing the results of an email/push notification drip campaign using the Journeys feature. One of the features used is the split feature, set 25/25/25/25 for this instance. When I collated the unique emails for the Email Opens, I was surprised to see 100% of the users had eventually opened the email. Given the stat, users must really be loyal. I would like to do some due diligence.How are Open emails signals collected? Could there be any errors?Thank you for any help anyone can provide!

1
A
2 years ago
S
Stacey WirtjesPlaza Newbie
asked in Iterable Platform
Can you change a Campaign Template Name in a Workflow?

Apologies in advance if this is a silly question... We have 20+ campaigns created from a journey however they were all left with the same main template name they were created under (OPR_B_OrderProcessed_UCE. As you can imagine, it's quite confusing for the team when they go to preview and it says UCE at the top of the page instead of JPN lol. Is it possible to change the Campaign Template Name (UCE) for them to align more with the campaign name while it is attached to a live workflow?EX: Campaign named for Japan (JPN) however campaign template name is for US (UCE).The campaign name in the workflow is JPN so if I leave the content alone, can I still change the name in the campaign template (1st screenshot above) to match JPN?I want to make sure doing so won't sever any connections. Thank you.

2
S
2 years ago
K
Kara SheilPlaza Newbie
asked in Iterable Platform
How to manage for users with temporary email addresses?

What, if anything, are teams doing to help counteract customers that may be using temp email addresses to sign up multiple times for welcome coupon codes or offers? We ran into this recently and found a customer has been doing this periodically for about a year. I know there are many sites out there that give the email addresses (maildrop.cc, ohmyfly.com, etc) and this may be a somewhat frustrating exercise, but has this come up for you?We have a suggestion from the support team to add a filter to the beginning of our welcome flow with the offending domains and kick them out when they are identified - and we probably need to make sure they are added to a "to delete" list to dump out the bad ones periodically. I've also reached out to our CSM to see if anyone has compiled a list of these types of domains previously otherwise I will dive into the web to see how many I can identify and filter for. Anyway - just thought I would ask if anyone else has had to deal with this. Happy Friday!

0
K
2 years ago
P
Phil MangerPlaza Newbie
asked in Iterable Platform
Soft bounce retry

Hello - can you tell me how many times you retry soft bounces before abandoning the send?Thanks

3
R
2 years ago
C
Cora Fedesna
asked in Iterable Platform
System Webhook Throttling Daily

We have a webhook setup to listen for user unsubscribe events. Every day at 1:30pm CST, our backend is throttled by events being sent from this webhook... and it doesn't receive many events outside of the 1:30 batch.  Please let me know how the webhook can be configured to stop the batching or if there is another endpoint with the same data so we can make requests in a more manageable way. Today, we had 5,700 invocations the webhook at 1:31, 1,480 invocations at 1:34, and 2 invocations at 1:36.

1
K
2 years ago
S
Stacey WirtjesPlaza Newbie
asked in Iterable Platform
Email & SMS Sends by locale

I'm setting up a workflow and filter by accountCountry, then filter by locale to send an email with multiple locales, then I need to send an SMS but before I can do that I need to filter out only those with mobile set. Since all email locales flow into the same filter and I'm filtering again after the email send, do I need to re-sort whomever passes the new filter by locale a 2nd time? Screenshot attached.

4
S
2 years ago
G
George Partin
asked in Iterable Platform
Custom CSS in templates

Is it possible to use custom CSS using the Drag and Drop template editor? My goal is to have more email functionality while at the same time making building these emails relatively easy for anyone within our org. An alternative could be to use the WYSIWYG template editor to add custom CSS, but if I went down this path would it be possible to have a placeholder snippet/table to be able to easily drag and drop custom HTML blocks?

1
R
2 years ago
S
Shannon Cronin
asked in Iterable Platform
How do we delete a Contact Property that is not being used?

We uploaded a CSV that had "City" and "city" and only need the latter as the "City" is empty for everyone. How do we remove unused Contact Properties?Thank you.

1
P
2 years ago
Joseph Crane
Joseph Crane
asked in Iterable Platform
How do I alert a contact when another contact fills out a webform

Hello Iterable Community! First post! Apologies if it's in the wrong place or I'm treading old ground... but I thought this would be the best place to start to get an answer for an old ask on a new platform.An internal stakeholder looks after 200+ webforms which upon submission deliver an alert containing all of the data captured on the webform to a third-party. As we've recently moved to Iterable these 200+ webforms will soon be retired and, obviously, recreating them, seems laborious, especially when Iterable surely has a better solution?We use Digioh for our webform solution and the intention here is rather than have 200+ webforms, have a drop down whereby a contact can select an option that's applicable for them.My question is, based off of this option, is it possible to trigger an email from Iterable delivering the contact's submission details to another email address defined by us?Again, apologies if this is something fairly standard! I've only just completed the Foundations cour

2
Joseph Crane
2 years ago
T
Tinuiti Users
asked in Iterable Platform
How can I use a link with a + in it without it breaking?

Many of our links to specific products or brands include a + in them, there is unfortunately no way around it. However, when we try to insert a link with a + into Iterable a deploy, the link breaks. There HAS to be a way to work around this, I know I'm not the only one that has encountered it but I'm new to the platform.HELP???

2
adrian.gray@wolt.com
2 years ago
adrian.gray@wolt.com
adrian.gray@wolt.comPlaza Newbie
asked in Iterable Platform
Is anyone using external html/css tool for building in app messages?

The editor does not have lots of options and can make Inapps feel really off brand so we are looking at using a third party tool to help.As there are so many html/css tool available where you can easily create these kind of app overlays and then export the code. For example bubblo.io (although this one does not let you export it).Is anyone using any or tried to do this?

0
adrian.gray@wolt.com
2 years ago
W
William Chiu
asked in Iterable Platform
Removing automatic hyperlinking from addresses on mobile

Hey community!Curious if anyone here has a solution for preventing this address text from automatically turning into a hyperlink on mobile devices?I've noticed that in our footers, addresses hyperlink to google maps but this behaviour doesn't happen on desktop.Best,Will

1
S
2 years ago
M
mprada
asked in Iterable Platform
Cross-platform Unsubscribes System

Hello!We are using Iterable as the main platform for sending communications to clients. However, some teams in the company are still using other email platforms and haven't fully migrated to Iterable.In a scenario where a user decides to unsubscribe from emails on a message sent from Iterable, is there a service, a 3rd party tool out there, that could help us keep in sync the unsubscribes among all platforms? The goal is to avoid this unsubscribed user from still receiving messages sent from the other email platforms since his unsubscribe would be scoped only to iterable.A "bare-metal" solution I can think of for this would be to build an app with a DB that works as a source of truth for the unsubscribes and integrate this app with all the platforms via webhooks and API calls. But I was just wondering if there is an existing service tool that offers a solution that doesn't require engineering workThanks!

1
Sarah Lubecki
2 years ago
P
Paula Sierra
asked in Iterable Platform
URGENT - More than 500 images were deleted randomly - Can we recover them?

URGENT URGENT URGENT please help us. The images in our proyect have been deleted by a glitch. The exact number of how many is unknown AND this is currently affecting more than 100000000+ emails that are currently being send. Please contact us as soon as possible. This is crucial for our company.

2
Sarah Lubecki
2 years ago

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