If you haven’t noticed yet, you’re sure to notice soon — in an effort to bring our customers even more joyful experiences while using Iterable, we’ve released a number of enhancements that we think you’ll love. In fact, we’ve been calling this effort CUSTOMER LOVE 💕!
During this all-hands-on-deck activity, Iterable PMs, designers, engineers, and tech writers implemented several updates that you've been asking for to make it easier for you customize and find information in Iterable. Here are the highlights.
Navigating folders when creating campaigns
We've added a breadcrumb to the top of the Campaign and Template index pages, making it easier for you to navigate back to the previous folder — this is a real time saver when you're creating multiple campaigns in the same folder!
Identifying campaigns and lists
These updates make it easier to identify campaigns and lists:
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Campaign IDs have been added to the Campaigns tab in Messaging Insights, making it easier to locate the campaign you're looking for.
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Campaign label names and list descriptions are now available directly on the user profile page in Iterable (in Events > History and Lists), making it easier to relate a campaign ID to a particular campaign, and to know the purpose of a list that a given user is assigned to.
Defining a custom hold time for your journeys
Now, you can define a custom hold duration on journey Hold tiles, giving you even greater control over the way your users move through a journey. See Hold Until Tiles for more information.
Previewing SMS messages with or without opt-out text
We've updated the SMS preview to display message, character, and segment counts with or without the default opt-out text.
Deleting SMS contact cards
A new option enables you to delete SMS contact cards that you no longer need. See SMS Verified Contact Cards for more information.
Editing campaigns
Now, you can easily edit campaigns that are not actively sending (for example, Draft or Ready status, but not Running status), directly from the Campaigns index. See Editing Campaign Content for more information.
Setting up Predictive Goals criteria
We've updated Predictive Goals to display field descriptions from Data Schema Management, making it easier to choose the right criteria when defining your goals.
Identifying opportunities to use Next Best Action
If Next Best Action is enabled in your project, you can now find campaigns that are good candidates for retargeting directly in Messaging Insights. Just look for the NBA icon next to campaigns that Iterable has determined might benefit from a refresh.