Iterable Plaza Community FAQs page
 

1. I’m new to Iterable Plaza! Where should I start?
   Thanks for joining us! We’re glad to have you here. Please check out this article to get started: Welcome to the Iterable Plaza!
    

2. Why is the community called Iterable Plaza? 

   We named our community Iterable Plaza because we envision it as a vibrant, central hub where our customers, partners, and team can come together, much like a bustling plaza in a city. It’s a place for exchanging ideas, sharing experiences, and fostering collaboration, all in the spirit of making Iterable better for everyone. And just like a plaza in the heart of a city, it's open to all—guests included—because our community is now public. We welcome everyone to join in and be part of the conversation.

3. How to create an account?
   Click on Login in the top right corner
   • Customers (SSO login): If you are a current customer, please login/create your account via SSO. Once logged in via SSO, make sure to personalize your profile to complete your account.
   • Non-customers: Click Create an account to complete your profile.
   • Usernames: Please be aware that usernames are visible to the public. Once your username is set, you won’t be able to change it on your own. If you need to update your username, kindly email us at community@iterable.com.
      

4. How do I update my profile picture,  general settings, notifications or password?How do I create a post?

   • Once logged into the community
   • Click your profile picture in the upper right corner. 
     
     
   • Click Settings
     • Here, you can add a photo of yourself, update your profile settings, manage notifications, and change your password.
       
       
5. How do I create a post? 
   Get ready to spark some serious conversation! 🚀 With posts, you’ve got the power to start a lively chat or ask burning questions.
   
    Create New Topic button up in the top-right corner, next to your avatar, and let the fun begin.
   • Pick the type of topic you want to share—whether you’re sparking a discussion or asking a question, choose the type that fits your needs: “conversation” or “question.”  
   • Craft a title that’s short but packs a punch, clearly conveying what your post is about. This way, others can quickly spot if they can jump in and help. 
   • Be as detailed as possible in your post. The more information you include, the easier it is for others to understand your issue or idea and offer advice.
   • Pick the right category to make sure your post lands in front of the right audience.
   • Optional: Consider adding tags to your post. Tags aren’t required, but they’re helpful for connecting with users who share your interests or expertise. 
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6. How do I edit/delete my post?
   Did you make a typo or make tweaks to your post? No problem! 🎉 You can edit your community posts to fix those little hiccups or add extra details.
   
   At this time, however, deleting a post or changing the community title isn't an option.
   
   Ready to make some changes? Here’s how:

   • Find the post you want to edit.
   • Hover over the three dots in the bottom-right corner.
   • Click Edit to update your post
   • Click Send button
      
     
      

7. How do I follow a specific topic or post?

   To follow a Category, Product Updates, or Events, click the Subscribe button. If you like or comment on a post (Discussion), you’ll automatically be subscribed to all the actions on that thread.
    

8. How to write a private message to other community members?

   Want to send a private message to a community member? You can do so through two methods.

   • Quick Move: Just hover over the member’s avatar and click the little envelope icon that pops up. ✉️
     
     
      
   • Profile Stroll: Go to the member’s profile and click the Send Message button next to their avatar.
     
     
     
      
9. How can I keep my community account and badges if I change companies or take a career break?
   
   Changing companies or exploring new opportunities? No worries! 🎉
   
   Your community account—and all those hard-earned badges—can stay with you no matter where your journey takes you.
   
   Just drop us a quick email at community@iterable.com with your updated email address, and we’ll make sure your account comes along, whether you’ve started a new role or are in between jobs.
    

10. How do I delete my Iterable Plaza Community account?
    Community members can't delete their profiles on their own. If you need to say goodbye, just shoot an email to community@iterable.com.
    
    Your posts won’t disappear when your profile is deleted, but they will be anonymized in the community.

11. How do I get notified about new topics in the category and new replies in the thread?

    Every time you kick off a new topic, you’ll automatically get an email when someone replies—no need to worry about missing out on the action.

    Want to stay in the loop for a whole category? Head over to the category you’re interested in and click the Subscribe button. If you ever change your mind, visit the category and click Unsubscribe.
    
    
     

    Got your eye on a specific topic? Click the star icon at the bottom of the post that says Subscribe. It will turn blue, so you know you’re in the loop. If you no longer want updates, click it again to turn it gray, and you will be unsubscribed.
    
    

    You can update your notifications anytime in your community settings. Stay connected your way! 🌟

     

    12. Do I need to contact the Support team or ask the community?
    
    If you need assistance with billing or resolving technical issues, please visit the Support Center or contact the Iterable Customer Support team with a formal request. Only support tickets from authorized customer contacts will get a response.

    🚨 Note: If you’ve already submitted a support ticket, please avoid posting the same question in the community. Keeping formal requests organized is the best way to get your issues resolved quickly. We appreciate your patience.
     

    
    13. What's happening to the Monthly Snippet?

    We’re saying goodbye to the Monthly Snippet newsletter and hello to a more dynamic way for you to stay informed! 

    With the launch of our new community, Iterable Plaza, you no longer have to wait for the monthly email to catch up on what's happening with Iterable. Instead, you can now subscribe directly to specific sections within the community—like product updates, general announcements, events, and more. This means you’ll receive the latest information in real-time, tailored to your interests, right when it’s announced.

     

    14. Where do I post Product Feature Requests?

    While we don't formally capture product feature requests in the community anymore, our product team is committed to gathering your feedback in the most effective way possible. 

    If you’ve got a great idea or feature request, just contact your Customer Success Manager (CSM). They have a direct line to our product team and a streamlined process to ensure your suggestions land exactly where they need to go.

    Thank you for your support as we continue to improve your experience.

     

    15.  If you still have questions or can't find what you're looking for, no problem! Drop your question in the chat below, and we'll be happy to help. If you need to contact the community team directly, you can also reach us as community@iterable.com.