If your customer engagement stops at email, you’re missing key moments. Today’s consumers expect connected, relevant experiences, whether they’re in their inbox, on mobile, or inside your app. In our latest Iterable Unboxed, we pulled back the curtain on what cross-channel marketing really looks like in action across Email, Embedded Messaging, SMS, and WhatsApp. 

Catch the Highlights

Key Takeaways 

• Shift from campaigns to moments-based marketing 
  Forget batch-and-blast. Today’s consumers expect timely, relevant, and contextual messages based on their behavior, Iterable’s journeys let you meet them right where they are.

• Moments don’t belong to one channel
  Email is the backbone, but Embedded Messaging, SMS, and WhatsApp bring the agility. This session broke down how to activate each one in the right moment, with real use cases.

• Bring it all together with Iterable 🧩
  Moments-based marketing means creating one connected experience, whether someone’s on mobile or desktop. See how Iterable connects data, channels, and logic to deliver dynamic, orchestrated experiences at scale.

• Customer Stories that Inspire Action 
  Thirty Madison combines SMS and Email, powered by real-time behavioral triggers to increase appointment conversions, while FindMyPast taps into Embedded Messaging to re-engage users through contextual, in-product moments.

Replay & Resources

Watch the full session to see Iterable Unboxed in action, complete with live demos, customer use cases, and expert insights:

• Watch the full replay
• Check out the slides
• Vote below in our quick poll and let us know your take!

What is Iterable Unboxed? 

Iterable Unboxed pulls back the curtain on powerful platform features, with practical demos, real use cases, and customer stories from brands putting them to work.