Skip to main content

New person here...

I exported a Google group. Cleaned up to CSV with 3 columns: email,first name, last name. The green "upload subscribers" button, when I click it nothing happens.

Hi Korey! Thanks for your question.

We could use more information to help you with your issue. Could you please elaborate on what you see when nothing happens? After clicking the button, you should be taken to the next page.

If you are not taken to the next page:

Were there any errors on the CSV file that you uploaded? And how many rows did your CSV file contain? We have a limit of 2GB per file. I'd love to see a screenshot of the screen right before you tried to click on the green "upload subscribers" button.

If you are taken to the next page, and there are no users on your list yet:

Give the list some time to upload, especially if you are expecting millions of users. Otherwise, there might be an issue with the file name. Make sure there are no periods or special characters in the file name.




Reply