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Hey everyone,

I just wanted to see how you all set up your unengaged segments. I wanted to capture everyone who hasn't opened or clicked in an email in the last 91 days +

image.pngThis is the logic that I used, but it wouldn't go through and said there was an error when I tried to set it this way. Any ideas what I was doing wrong?

Hi Sarah Gronemus ,

Based on your requirement of "capture everyone who hasn't opened or clicked in an email in the last 91 days +", I'd recommend the following:

Change the "91d" for both email open and click events to "now-91d"

and

Change the "After" criteria to "is on or after" to account for all days between now and until 91 days in the past.

I hope these changes provide help, and if you run into any issues, I'd recommend opening a Support ticket for further assistance. 🙂

Best,

Julia

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