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If I have a journey triggered by a custom event, and that journey triggers another journey, is the 2nd journey custom data pulled from the custom event tied to the original journey, or does it come from the user profile…

Ie: customer enrollment welcome triggered by custom event, if preferred customer stay in current journey, if associate send to this journey… Will the associate journey pull data from the original custom event (customer enrollment welcome trigger)? If not, and it pulls from user profile, can I send them to list membership to maintain the custom event information or will it still trigger from the user profile based on the email in the list?

Hi Stacey Wirtjes !

If a journey triggered by a custom event triggers into another journey, the event data from the event that triggered the original journey will still be available in the second journey as well.

If you are seeing a journey with this setup not behave as expected, please submit a support ticket to support@iterable.com so that our team can look into this for you.

-Heather, Iterable Support


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