Hello there, Anuj! It is possible to use the transactional data from custom events to pull catalog items into a template

With that being said, keep in mind that the transactional data from a custom event is only available for use with any campaigns in the journey that was triggered by that customer event- you can't reference any of a user's transactional data again after the fact.



The only data that can be referenced repeatedly would be the data that is actually stored on a user's profile. Depending on your use case, an alternative route may be to just write the desired data directly onto the user profile, instead of just having it sent over in the transactional data of a custom event.

Hi Shanae,

Thanks for your response!

I am actually trying to put a condition based on the custom event data field. So if a user has requested a proof (custom event), I'm trying to take in the data field "type" from the proof request e.g. "Shirts". However, I've had very little luck with this even working once so far!

Could you please tell me more about how I can update the user profile based on the custom event data on Iterable?

Hey Anuj,

I would take a look at our managing custom event docs.

Whenever a new custom event is created we need to turn it on in order to have it trigger within a journey.

I would also double-check the journey itself and see if the event is being called properly.

Here's another great doc that goes over parts of a journey

If you're still having issues I would submit a ticket to our support team here!