Hi Russell Transcend ,

I'd be happy to answer you questions!

Regarding the "phoneNumber" filed, this is in fact a reserved field within Iterable and it lives as a user profile feild of a user's profile page. This field can be updated via a user's update call if you send SMS campaigns and are looking to update this field.

If you are looking to use a GET call to check the fields for a user's profile page, you can use the GET /api/users/getFields API endopoint to capture this data per user.

If you have any trouble capturing this data feel free to open a support ticket via the UI or at support@iterable.com.

Best,

Julia

Hi Julia,



Thanks for the response! It doesn't quite answer my question, but I did submit a support ticket to clarify as I believe this is not likely possible. Let me try to restate my question.

I'm a business who uses Zendesk. My end-user requested I retrieve all their information in compliance with GDPR, and i've verified they are who they are using a phoneNumber. I now need to go into Zendesk and retrieve their info given the provided phoneNumber.



Is it possible to use the phoneNumber as the primary identifier to retrieve all

events