When trying to send targeted emails based on location, we were finding a lot of members are not actually receiving the message targeted to their specific location. The location-segmenting is by state too, so not super granular. To test this further, I tried using my personal email and it came back with a completely wrong birthday in the user profile info and that I lived somewhere else. I know Iterable uses outside data to build user profiles, but is there a way to fix this? Has anyone else had this problem?
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Hi Rachel,
Thanks for reaching out. Please contact support@iterable.com for additional assistance with this inquiry.
A technical service rep would be happy to assist you.
Best,
Stassi
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