We have an open support thread with Iterable about this but I want to see if others are experiencing this issue.
We are using the Mobile Inbox feature but having issues with messages not persisting at all.
Here's an example:
However, when I then go to query the user's inbox via `/api/inApp/getMessages` the message isn't there. Note how `saveToInbox=true` so it should be persisted to the Inbox.
We don't allow the user to delete an inbox message nor is there any kind of delete event on the in-app.
You'll see that the message doesn't expire until 6/17 so the message should still be in the inbox.
The complicating factor to this is that it only repros for a subset of our users (doesn't matter if they're on iOS or Android).
Has anyone else run into this before and have any workarounds?
Be the first to reply!
Reply
Create a new Iterable Plaza community account
Already have an account? Login
Login to the Iterable Plaza Community
Not a customer? Create an account
Log in to Iterable (SSO)
Iterable customers and employees login/create an accountor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.